PRODUCT RETURNS POLICY

Product returns require the Seller’s prior written permission and issuance of a return material authorization number (RMA) before any product is returned and must be within 30 days. Contact the factory in your country for an RMA number. The factory will review your request. All approved returns must include the original invoice number, freight must be prepaid, and the return must be received less than 6 months after the original shipment date. Seller has the right to refuse to accept the return of any goods. Goods that are made to order, special orders, of obsolete design, or used goods will not be accepted for return. All return credits, if, as, and when issued, and except in the case of Seller’s shipping error, will be subject to Seller’s normal minimum return charge of 30% . Final acceptance of returned goods is subject to examination at the factory, including such examination as is required to determine the condition of goods. All returned goods remain the customer’s property and responsibility until such time (if any) as a credit memo has been issued. Seller will notify Buyer with reasonable promptness if a decision has been made not to issue credit. Any refund issued will be less freight any and all applicable freight charges. Any debit note amount that is deducted from payment without an accompanying Seller-issued credit note will be re-invoiced with a $50.00 surcharge for each debit note item, plus any applicable interest charges.

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